top of page
Our-Trainers-hero-bg.jpg

Receive, Process and Issue Refund

1. Introduction

Beauty Valley Academy Pte Ltd (“the Academy”) is a Private Education Institution (PEI) committed to maintaining transparency, fairness, and compliance with all applicable Singapore regulations governing student contracts and refund practices.

 

This Refund Policy is established in alignment with the PEI Student Contract requirements and serves to clearly define the rights and obligations of students and the Academy in relation to course fee refunds.

 

This policy applies to all students enrolled in courses offered by Beauty Valley Academy Pte Ltd.

c2669d3c-79fd-4805-935a-8a7d62f3551e.jpg

2. Purpose

The purpose of this Induction Policy is to ensure that all new employees are effectively introduced to the organisation, its culture, policies, and procedures. A well-structured induction program supports employee engagement, productivity, and compliance with organisational and statutory requirements.

​

The purpose of this Refund Policy is to:

  • Ensure clear and consistent refund procedures for all students

  • Protect the rights of students in accordance with regulatory requirements

  • Provide transparency regarding refund eligibility and timelines

  • Establish standardised conditions under which refunds may be granted

  • Outline the administrative procedures for withdrawal and refund processing

3. Cooling-Off Period Refund

Students (or contracting parties) are entitled to a Cooling-Off Period of seven (7) calendar days, commencing from and including the date the Student Contract is signed.

Conditions

  • Withdrawal must be submitted in writing (email or official letter).

  • The Cooling-Off Period applies regardless of course commencement status.

Refund Entitlement

  • Students will receive 100% refund of all Course Fees and Miscellaneous Fees paid.

Processing Time

  • Refunds will be processed within seven (7) working days upon receipt of written withdrawal notice.

image.png

4. Refund for Withdrawal After Cooling-Off Period but Before Course Commencement

If a student withdraws after the Cooling-Off Period but before the Course Commencement Date, the refund amount shall be determined based on the timing of written notice received.

Refund Structure

Timing of Written Notice

Refund Entitlement

100% refund

  • More than 14 working days before Course Commencement Date

  • Before or less than 14 working days before Course Commencement Date

  • On or after Course Commencement Date

20% refund

0% refund

Processing Time

  • Refunds will be processed within seven (7) working days from receipt of written notice (see Annex A – Refund/ Withdrawal Process).

5. Refund for Withdrawal On or After Course Commencement

If a student withdraws on or after the Course Commencement Date:

  • No refund (0%) will be provided

image.png

6. Refund for Course Non-Commencement or Course Termination

The Academy shall provide a refund in the following circumstances:

  • The course fails to commence on the scheduled Course Commencement Date

  • The course cannot be completed by the Course Completion Date

  • The course is terminated before completion

Additional Arrangements

Where applicable, the Academy may offer alternative study arrangements. If such arrangements are not accepted by the student or are not provided within a reasonable timeframe, the student may terminate the contract.

Refund Entitlement

  • Refunds will be provided in accordance with the circumstances of termination.

  • Processing Time

  • Refunds will be processed within seven (7) working days from the date of termination confirmation.

7. Refund Due to Entry Requirement or Student Pass Rejection

  • A full refund will be granted if:

  • The student fails to meet course entry or matriculation requirements; or

  • The Immigration & Checkpoints Authority (ICA) rejects the student’s Student Pass application (where applicable)

Processing Time

  • Refunds will be processed within seven (7) working days after contract termination.

8. Refund Method

  • All refunds will be made via:

  • The original mode of payment where possible; or

  • Bank transfer to the contracting party’s nominated bank account

Students may be required to provide

  • Bank account details

  • Proof of payment

  • Identification documents for verification purposes

9. Refund Request Procedure

To initiate a withdrawal and refund request, the student or contracting party must submit written notice including:

  • Full name of student

  • NRIC / FIN / Passport number

  • Course title and intake date

  • Reason for withdrawal (optional)

  • Bank details for refund processing (if applicable)

Submission Address

Beauty Valley Academy Pte Ltd 1 Park Road, People’s Park Complex #04-25/26, Singapore 059108

10. Processing Timeline

Upon receipt and approval of a valid refund request:

  • All refunds will be processed within seven (7) working days

  • The timeline begins from the date of written withdrawal notice or termination confirmation

11. Final Decision and Verification

Beauty Valley Academy Pte Ltd reserves the right to review and verify each refund request in accordance with the signed Student Contract. All refund approvals are subject to verification of:

  • Course commencement date

  • Date of written withdrawal notice

  • Payment records and supporting documents

The Academy’s decision on refund eligibility shall be final and binding in accordance with contractual terms and applicable regulations.

Annex A – Refund/ Withdrawal Process 

Section 6: PEI/ TP cannot commence Course on the Course Commencement Date 

Section 6: PEI/TP cannot complete the Course on the Course Completion Date 

Section 6: PEI/TP terminates the Course before the Course Completion Date

Section 7: Student does not meet entry or matriculation requirements in Schedule A 

Section 7: Student’s Student Pass application rejected by the ICA.  

PEI/TP to recommend alternative study arrangements

PEI/TP cannot recommend alternative study arrangements or such arrangements are not accepted by the Student

Termination of Contract by Contracting Party and full or pro-rata refund

PEI/TP recommends alternative study arrangements and these are accepted by the Student

Automatic termination of this Contract and full or pro-rata refund. New contract to be signed

Immediate termination of the Contract by the PEI/TP and full refund

bottom of page